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Qyx AI - Privacy Policy

Last Updated: September 22, 2025

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Name and email address
  • Password (encrypted)
  • Registration date and IP address
  • Last login activity

1.2 Book Request Information

When you request book generation, we collect:

  • Book titles and descriptions you provide
  • Book type and processing track preferences
  • Generated book content and table of contents
  • Request timestamps and completion status

1.3 Payment Information

Payment processing is handled by Stripe. We store:

  • Stripe customer ID for your account
  • Subscription status and billing information
  • Payment history and transaction records

We do not store credit card numbers or sensitive payment data on our servers.

1.4 Usage Information

We automatically collect:

  • IP addresses and browser information
  • Service usage patterns and feature interactions
  • Error logs and system performance data

2. How We Use Your Information

2.1 Service Provision

  • Processing your book generation requests
  • Managing your account and subscription
  • Providing customer support
  • Processing payments and maintaining billing records

2.2 Communication

  • Sending service-related notifications (book completion, account updates)
  • Marketing communications (if you have opted in)
  • Responding to your inquiries and support requests

2.3 Service Improvement

  • Analyzing usage patterns to improve our service
  • Monitoring system performance and reliability
  • Developing new features and capabilities

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We share information with trusted service providers who assist in:

  • Payment processing (Stripe)
  • Email delivery services
  • Cloud hosting and infrastructure
  • AI/ML processing services

3.2 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users
  • Prevent fraud or abuse of our service

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure hosting and infrastructure practices

5. Your Rights and Choices

5.1 Account Management

You can:

  • Update your account information at any time
  • Change your password and email preferences
  • Download your generated books
  • Cancel your subscription

5.2 Marketing Communications

You can:

  • Opt out of marketing emails at any time
  • Manage granular email preferences in your account
  • Unsubscribe using links in our emails

5.3 Data Access and Deletion

You may request:

  • Access to your personal information we have collected
  • Correction of inaccurate information
  • Deletion of your account and associated data

Please contact us at info@qyxai.com for such requests.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide you with our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services

7. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze site usage and performance
  • Provide relevant content and features

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our service. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: info@qyxai.com

Website: https://qyxai.com/home/contact